Terms & Conditions

Three Spice Experience General Booking Conditions

  1. You can cancel, refund or reschedule up to 2 weeks (14 days) before a class.  After which there is a no refund/transfer/credit on cancellations.

  2. If you have any allergies, please be aware we may not be able to cater to requirements. Please contact us to check on dietary requirements prior to booking an event.

  3. If you are unable to attend a reserved booking, you are welcome to send someone else in your place. Please ensure they have cleared all dietary requirements, read and accepted the terms & conditions prior to attending the class. 

  4. We ask you to wear closed-in shoes during the event. Long hair to be tied-back. 

  5. Food hygiene is important to us. Everyday the kitchen is cleaned and sterilised and food is sourced locally and fresh. All food is prepared within the kitchen. To ensure food hygiene and safety is followed, please ensure regular hand washing particularly after bathroom or meal breaks. Hand sanitisers will be stationed around the cooking school

  6. All bookings are confirmed upon receiving full payment and if a spot is available.

COVID-19 Policies: 

Due to the nature of small businesses in the current pandemic and potential shut downs; we would love to reschedule your projected class to a future date with a Three Spice Experience Credit. 

Please note that masks are worn by all of Three Spice Team at all times and our guests are required to do the same; unless eating and drinking. 

There is access to handwashing sinks and hand sanitiser at each table and also upon our entrance. 

All table top surfaces have been thoroughly sanitised and wiped down after each and every guest.

No more than four cooking school customers will be situated at any one workstation

To our guests:

  1. Please do not attend a cooking class in the event that:

  2. You have travelled overseas within the past 14 days,

  3. You have a suspected communicable disease (such as coughing, sneezing, flu-like symptoms) or if you present with any other symptoms associated with COVID-19,

  4. You have been diagnosed with COVID-19 within the past 14 days,

  5. You have been in contact with someone confirmed to have COVID-19 in the past 14 days.

We appreciate everyone's understanding and patience through these trying times.

Cancellation Policy

You can cancel, refund or reschedule up to 2 weeks (14 days) before a class.  After which there is a no refund/transfer/credit on cancellations. You may cancel by phone at (04) 312 6144 or via email, contact@threespice.com.au

Your tickets may be transferred to a future class (up to two times), another guest, or for a full refund.

Please note that Three Spice will be unable to provide a refund or transfer if failure to notify Three Spice less than 2 weeks (14 days) of your class reservation.

Three Spice may cancel class due to low enrolment, if 6 or less guests are enrolled, or other unforeseen circumstances; such as inclement weather or COVID-19 restrictions. If a class is cancelled, Three Spice will make the determination no less than 2 hours prior to class if cancellation happens. We will make every attempt to notify you by phone and/or email using the information provided upon registration regarding the cancellation and will provide either credit or a refund at your pleasure.

Dietary requirements

As part of Three Spice, you may prepare and cook food items during the event. Please notify our staff of any allergies in writing 7 days prior to a cooking class. Three Spice kitchen is not a nut-fee, gluten-free, or other allergy free environment. While we try to make reasonably accommodations for allergies, we cannot guarantee that the premises will be nut-free, gluten-free, or other allergens free as these items are used in our cooking classes. In addition, while we try to make substitutions for known allergies, for any items that are cooked for the whole class, we may be unable to remove these items from those specific cooked items.

Liability Waiver

You agree to inform The Three Spice team of any medical condition prior to your participation in any activities. Should you fail to mention any medical problem, you agree to release and hold harmless Three Spice for any injury occurring as a result of participating in the Activities.

You agree and understand that there is no right to privacy in the public areas of Three Spice. Further, you agree and acknowledge that both video and photographs may be taken at Three Spice in public areas for marketing purposes and agree and acknowledge that you have granted Three Spice the rights to use such video and photographs.

By participating in the Activities offered at Three Spice, you agree and acknowledge that participation in such Activity naturally involves risk of injury, whether you or someone else causes it. Specific risks vary and the risks range from minor injuries to major injuries, such as catastrophic injuries. The typical injuries that may occur include suffering from burns, cuts, bruises, muscle strains, and other injuries received due to participating in cooking classes. In consideration of your participation in the Activities offered by Three Spice, you understand and voluntary accept this risk and agree that Three Spice, its owners, directors, employees, volunteers, and independent contractors will not be liable for any injury, including, without limitation, personal, bodily, or mental injury, economic loss or any damage to you resulting from any action of Three Spice, including, but not limited to, the negligence of Three Spice, anyone on Three Spice behalf, and/or anyone participating in the activity. Further, you agree, understand, and acknowledge that Three Spice provides recreational services and may not be held liable for defective products.

Prior to participation in an Activity, you agree and acknowledge that you must participate in a safety demonstration regarding the dangers of cooking, food safety, and exhibit proficiency in the equipment used in the Activity. Should you violate any rules or directives of Three Spice or fail to follow the safety procedures, you may be asked to leave the premises and no refund will be given.

Terms of agreement are accepted with purchase.